SHIPPING
If the article you want is not in inventory, please allow two to three weeks for delivery of garments.  We will notify you of any delays beyond that, and will let you know when your order ships.  Shipping charges are within the continental United States only.  For International shipping please contact us at info@philipsawyer.com for a shipping cost.

RETURNS
Custom-made garments are not returnable or exchangeable. All other garments may be returned to us within 14 days of receipt, and must be in unworn and pristine condition. If you are not happy with your purchase for any reason, please return it to us for a full refund or exchange. This guarantee never expires!

If you feel we have made a mistake in filling your order, we will gladly refund your shipping charges as well. We also ask that you indicate the reason for the return, as this helps us know of any recurring problems a customer may be experiencing with a particular product.

EXCHANGES
If you are making an exchange, please call or send us an email when you return the garment to tell us that it is coming, what the problem is, and that you wish to exchange the item. That way we can begin the replacement process while the item is on its way back to us. As with returns, the garment must be unworn and in pristine condition.

TO RETURN AN ITEM 
There is no need to call for a Return Authorization (RA) number. Please repack the item(s) in sturdy packaging, and include the packing slip you received with the shipment. If you have misplaced the packing slip, include a note with your full billing address, so that we can look up the purchase in our computer. We will make every effort to speed your exchange or refund.

COD packages will not be accepted.

Send to:
Philip Sawyer Designs
Attn: Returns
15 Channel Center Street, Studio 213
Boston, MA 02210-3424

The original shipping will be reimbursed if:

  • Package is refused
  • Defective item was shipped
  • Item was shipped in error
  • Some other error of ours


Return shipping will be reimbursed if:

  • Defective item was shipped
  • Item was shipped in error
  • Some other error of ours


For additional questions about returning an item please call us at 719-238-1351, or send us an email at info@philipsawyer.com